Since we are offering non-tangible digital products we DO NOT issue refunds once the product is sent and downloaded because it is not possible to “return” the product and ensure that the product is no longer used.
Although we do our best to list technical specification (tech specs), it is the responsibility of each buyer to know their own system configuration, plugins, settings & to research product specifications. We DO NOT refund for compatibility problems. It is your responsibility to know your software. We are not responsible for products that does not function properly due to your system's failure to operate, or failure to meet the product's requirements. All our products are heavily tested and guaranteed to work with as little effort as possible.
We provide clear examples of the products you are purchasing. You are responsible for ordering the correct item. We cannot exchange your items if you bought the wrong item.
By making a purchase, you agree that the issue of a refund will be decided solely at my discretion and that all decisions made by me are final.
VesezziProduction does not refund products, if:
• You no longer need the purchased product.
• You have changed your mind or found an alternative product.
• You cannot use the product due to hardware or software limitations – i.e. you do not own the compatible synthesiser for the product.
• You cannot use the product due to insufficient knowledge / know-how.
• We do not make any guarantees for product use with cracked or illegally downloaded software.
However, we want you to be 100% satisfied with your purchase. If you are having any issue with the file or did not receive your purchase, please contact me (VesezziProduction) and we will do our best to resolve the problem!